Frequently Asked Questions

FOR ORDERS WITHIN THE UNITED STATES, AMIRI OFFERS COMPLIMENTARY STANDARD SHIPPING (3–5 DAYS). AMIRI ALSO OFFERS RUSH SERVICES FOR AN ADDITIONAL CHARGE: 2ND DAY EXPRESS (+$20), AND 1–2 DAY RUSH SHIPPING (+$30). SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR ORDER PROCESSING TIMES OR DELAYS WITH THE CARRIER.

RETURNED ITEMS MUST BE IN THEIR ORIGINAL, UNWORN, SELLABLE CONDITION, DEVOID OF PERFUMES AND ODOR ON THE ITEMS, WITH TAGS ATTACHED AND ACCOMPANIED BY THE ORIGINAL RECEIPT, WITHIN 10 DAYS OF THE ORDER DELIVERY DATE. IF AMIRI DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU. CUSTOMIZED, PERSONALIZED, OR ALTERED PRODUCTS, INTIMATES, FINAL SALE MERCHANDISE, AND ITEMS PURCHASED DURING MARKDOWNS OR CLEARANCE EVENTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

OUR LIVE AGENTS ARE AVAILABLE MONDAY–FRIDAY FROM 10 AM–6 PM. PLEASE NOTE THAT AMIRI OBSERVES U.S. NATIONAL HOLIDAYS AND MAY REQUIRE ADDITIONAL PROCESSING TIME TO RESPOND TO INQUIRIES AROUND THESE TIMES.

WE RECOMMEND REVIEWING THE SIZE CHARTS AND PRODUCT DESCRIPTIONS AVAILABLE ON EACH PRODUCT PAGE TO OBTAIN THE MOST ACCURATE SIZE AND FIT INFORMATION. WE ASK THAT YOU TAKE STYLES INTO CONSIDERATION AND, DEPENDING ON YOUR PREFERRED FIT, YOU MAY CONSIDER SIZING UP OR DOWN FOR A MORE TAILORED OR RELAXED SILHOUETTE.

OUR FOOTWEAR IS MEASURED TO FIT TRUE TO SIZE, AND CLIENTS MAY DESIRE TO SIZE UP FOR COMFORT AT THEIR DISCRETION.

IF YOU HAVE ANY SPECIFIC SIZING/MEASUREMENT QUESTIONS, PLEASE REACH OUT TO US AT [email protected].

WE CAN ONLY VERIFY PRODUCTS PURCHASED DIRECTLY FROM AMIRI OR THROUGH ONE OF OUR AUTHORIZED STOCKIST PARTNERS. IF YOU PURCHASED FROM AMIRI OR AN AUTHORIZED RETAILER, PLEASE PROVIDE A COPY OF YOUR INVOICE ALONG WITH CLEAR PHOTOS OF THE ITEM TO [email protected]. ONCE RECEIVED, OUR TEAM WILL REVIEW THE DETAILS AND ASSIST YOU FURTHER. IF YOU PURCHASED FROM A NON-AUTHORIZED MERCHANT, WE ARE UNABLE TO AUTHENTICATE ITEMS PURCHASED OUTSIDE OF OUR OFFICIAL CHANNELS. IN THIS CASE, WE RECOMMEND CONTACTING THE SELLER DIRECTLY FOR SUPPORT REGARDING AUTHENTICITY.

AMIRI PROVIDES AFTER SALES SERVICES AND REPAIRS FOR PRODUCTS PURCHASED FROM AMIRI.COM ON A CASE BY CASE BASIS. CERTAIN STYLES MAY NOT BE REPAIRABLE AND REPAIRS ARE SUBJECT TO REPAIR FEES. CONTACT US AT [email protected] FOR MORE INFORMATION ABOUT REPAIRS AND OUR REPAIRS PROCESS.

YOU CAN FIND ALL THE CARE RECOMMENDATIONS ON EACH PRODUCT PAGE. ADDITIONALLY, THERE IS A CARE LABEL TAG ON EACH GARMENT LISTING CARE INSTRUCTIONS. IF YOU HAVE SPECIFIC QUESTIONS ON HOW TO MAINTAIN YOUR AMIRI ITEM, PLEASE REACH OUT TO [email protected].

FOR AMIRI FOOTWEAR, WE RECOMMEND SPOT CLEANING ONLY WITH A LIGHTLY DAMP SOFT CLOTH TO PRESERVE THE MATERIALS AND TREATMENTS. IF YOU HAVE MORE QUESTIONS, YOU CAN REFERENCE THE CARE AND MAINTENANCE SECTION IN EACH PRODUCT PAGE, OR REACH OUT TO [email protected].

DEPENDING ON THE ISSUING PAYMENT INSTITUTION, PLEASE ALLOW FOR 1–5 DAYS FOR DOMESTIC AND INTERNATIONAL PAYMENTS TO PROCESS. PLEASE NOTE, WE USE THIRD PARTY PAYMENT PROCESSING APPROVAL SYSTEMS THAT MAY REQUIRE ADDITIONAL INFORMATION TO APPROVE YOUR ORDER AND IS SUBJECT TO CANCELLATION SHOULD IT NOT MEET REQUIREMENTS. FOR FURTHER QUESTIONS, PLEASE CONTACT [email protected]

PLEASE ALLOW 2–3 BUSINESS DAYS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. AMIRI DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS. ALL ORDERS SHIP FROM GEORGIA, UNITED STATES.

ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH TRACKING INFORMATION. ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND HIGH-VOLUME PERIODS.

AMIRI IS UNABLE TO SHIP TO P.O. BOX, APO, OR FPO (MILITARY BASE) ADDRESSES. ORDERS SUBMITTED WITH A P.O. BOX, APO, OR FPO (MILITARY BASE) WILL BE CANCELLED.

AMIRI.COM ACCEPTS ALL MAJOR BANKING INSTITUTION CARDS AND ALSO OFFERS PAY-OVER-TIME OPTIONS AS WELL AS PAYPAL. WE RESERVE THE RIGHT TO REMOVE PAYMENT OPTIONS AT ANY TIME. FOR THE MOST UP TO DATE INFORMATION, PLEASE REFER TO THE PAYMENT OPTIONS AVAILABLE IN YOUR REGION AT CHECKOUT.

ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE ENSURE THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING CHECKOUT.

IF AMIRI MARKS DOWN THE PRICE OF AN ITEM YOU HAVE ALREADY PURCHASED, WE WILL ADJUST THE SALE PRICE AT YOUR REQUEST WITHIN SEVEN (7) DAYS OF YOUR DELIVERY DATE. AMIRI DOES NOT PARTICIPATE IN PRICE MATCHING WITH OTHER RETAILERS.

FOR ORDERS WITHIN THE UNITED STATES, AMIRI OFFERS COMPLIMENTARY STANDARD SHIPPING (3–5 DAYS). AMIRI ALSO OFFERS RUSH SERVICES FOR AN ADDITIONAL CHARGE: 2ND DAY EXPRESS (+$20), AND 1–2 DAY RUSH SHIPPING (+$30). SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR ORDER PROCESSING TIMES OR DELAYS WITH THE CARRIER.

A SIGNATURE IS REQUIRED FOR ALL ORDERS PURCHASED FROM AMIRI.COM. U.S. CUSTOMERS HAVE THE OPTION TO REDIRECT PACKAGES TO A UPS ACCESS POINT TO PICK UP THEIR ORDER WITH A SIGNATURE AND IDENTIFICATION. IF YOU ARE UNABLE TO SIGN AT THE TIME OF DELIVERY, THE COURIER WILL REATTEMPT THE FOLLOWING BUSINESS DAY.

AT THIS TIME, ALL ORDERS PLACED ON AMIRI.COM CANNOT BE PICKED UP IN A RETAIL LOCATION. ALL ORDERS ARE SUBJECT TO SHIPPING VIA OUR LOGISTICS CARRIERS TO THE SHIPPING ADDRESS ON THE ORDER.

DELIVERY DUTIES AND FEES VARY BY SHIPPING ADDRESS. PLEASE REACH OUT TO [email protected] WITH ANY QUESTIONS REGARDING INTERNATIONAL SHIPPING AVAILABILITY. FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE AND/OR PROCEED TO OUR CHECKOUT PAGE FOR CALCULATION.

RETURNED ITEMS MUST BE IN THEIR ORIGINAL, UNWORN, SELLABLE CONDITION, DEVOID OF PERFUMES AND ODOR ON THE ITEMS, WITH TAGS ATTACHED AND ACCOMPANIED BY THE ORIGINAL RECEIPT, WITHIN 10 DAYS OF THE ORDER DELIVERY DATE. IF AMIRI DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU. CUSTOMIZED, PERSONALIZED, OR ALTERED PRODUCTS, INTIMATES, FINAL SALE MERCHANDISE, AND ITEMS PURCHASED DURING MARKDOWNS OR CLEARANCE EVENTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

TO INITIATE A RETURN, PLEASE VISIT THE AMIRI RETURNS PORTAL. AMIRI CURRENTLY ALLOWS RETURNS WITHIN 10 DAYS OF THE ORDER DELIVERY DATE.

TO INITIATE A RETURN, PLEASE VISIT THE AMIRI RETURNS PORTAL. AMIRI CURRENTLY ALLOWS RETURNS WITHIN 10 DAYS OF THE ORDER DELIVERY DATE.

RETURNS ARE PROCESSED WITHIN 3–5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. THIS PERIOD MAY BE LONGER DURING PEAK TIMES. A FULL REFUND WILL BE ISSUED UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. REFUNDS ARE ISSUED ONLY TO THE ORIGINAL FORM OF PAYMENT. PLEASE ALLOW 2–10 BUSINESS DAYS FOLLOWING PROCESSING FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT DEPENDING ON YOUR BANKING INSTITUTION.

ANY ORIGINAL SHIPPING FEES CHARGED AT THE TIME OF PURCHASE ARE NON-REFUNDABLE.

ALL PRODUCTS MARKED “FINAL SALE” ARE EXCLUDED FROM RETURNS AND EXCHANGES. CUSTOMIZED, PERSONALIZED, OR ALTERED PRODUCTS, INTIMATES, FINAL SALE MERCHANDISE, AND ITEMS PURCHASED DURING MARKDOWNS OR CLEARANCE EVENTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. AMIRI RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE MARKDOWNS AT ANY TIME WITHOUT NOTICE.

AT THIS TIME, IF THE ORDER WAS PLACED AT AMIRI.COM, WE ARE UNABLE TO ACCEPT THE RETURN THROUGH AN AMIRI RETAIL STORE LOCATION. IF YOU WOULD LIKE TO RETURN YOUR ORDER, YOU MAY INITIATE A RETURN ONLINE THROUGH THE CORRELATING PORTALS BELOW:

US RETURNS

INTERNATIONAL RETURNS

WHILE AMIRI DOES NOT OFFER DIRECT EXCHANGES, YOU ARE ABLE TO RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER FOR THE PREFERRED STYLE. UP TO ONE EXCHANGE SHIPMENT WILL BE PAID BY AMIRI.

AMIRI E-GIFT CARDS ARE AVAILABLE EXCLUSIVELY FOR PURCHASE AND USE ON AMIRI.COM IN THE UNITED STATES. GIFT CARDS ARE ISSUED IN U.S. DOLLARS (USD) AND CAN BE USED EXCLUSIVELY ON AMIRI.COM TO PURCHASE OUR FULL RANGE OF PRODUCTS FROM READY-TO-WEAR, FOOTWEAR, ACCESSORIES, AND MORE. GIFT CARDS CANNOT BE USED TO PURCHASE GIFT CARDS. ALL GIFT CARD PURCHASES ARE FINAL SALE AND ARE NOT ELIGIBLE FOR REFUND, RETURN, OR EXCHANGE.

GIFT WITH PURCHASE QUALIFICATIONS DEPEND ON PRODUCT TYPE AND OTHER FACTORS PERTAINING TO YOUR CART VALUE AND ORDER. GIFT WITH PURCHASE VARIES; FOR MORE INFORMATION, PLEASE REACH OUT TO [email protected].

GIFTS WITH PURCHASE ARE GIVEN BASED ON YOUR ORIGINAL PURCHASE. IF YOU RETURN ANY ITEMS FROM YOUR ORIGINAL PURCHASE, YOU WILL NEED TO RETURN THE ITEM OR BE SUBJECT TO A FEE FOR THE VALUE OF THE ITEM. GIFT WITH PURCHASE RUNS WHILE SUPPLIES LAST AND IS NOT GUARANTEED.

YES, AMIRI OFFERS A SHOPPING BAG WITH TISSUE PAPER PERIODICALLY THROUGHOUT THE YEAR. IF THE OPTION IS AVAILABLE AT CART, THEN GIFT WRAP IS AVAILABLE TO ADD FREE OF CHARGE WHILE SUPPLIES LAST.

FOR MORE INFORMATION ABOUT AMIRI AND THE BRAND HISTORY, WE WELCOME YOU TO EXPLORE THE WORLD OF AMIRI.

WE INVITE YOU TO EXPLORE ALL CURRENT OPPORTUNITIES BY VISITING OUR CAREERS PAGE. IF YOU’VE ALREADY SUBMITTED AN APPLICATION, WE KINDLY ASK FOR YOUR PATIENCE, AS OUR TEAM HANDLES EACH SUBMISSION WITH CARE.

WE INVITE YOU TO EXPLORE THE LIST OF AMIRI RETAIL LOCATIONS HERE.

YOU CAN FIND THE FULL LIST OF AMIRI’S AUTHORIZED PARTNERS AND STOCKISTS HERE.