SHOULD YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT US.
Client Services
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About Amiri
CUSTOMER SERVICE HOURS
MONDAY – FRIDAY
10AM – 6PM PST
PLEASE NOTE THAT AMIRI OBSERVES THE FOLLOWING HOLIDAYS:
· NEW YEAR’S DAY
· PRESIDENTS’ DAY
· MEMORIAL DAY
· JUNETEENTH
· INDEPENDENCE DAY
· LABOR DAY
· INDIGENOUS PEOPLES' DAY
· THANKSGIVING
· DAY AFTER THANKSGIVING
· CHRISTMAS EVE
· CHRISTMAS
WORLD OF AMIRI
FOR MORE INFORMATION ABOUT AMIRI AND THE BRAND HISTORY, WE WELCOME YOU TO EXPLORE THE WORLD OF AMIRI.
AMIRI RETAIL LOCATIONS
WE INVITE YOU TO EXPLORE THE LIST OF AMIRI RETAIL LOCATIONS HERE.
Shipping & Delivery
SHIPPING METHODS
FOR ORDERS WITHIN THE UNITED STATES, AMIRI OFFERS COMPLIMENTARY 3-5 DAY STANDARD SHIPPING, $20 2-3 DAY EXPRESS SHIPPING, AND $30 1-2 DAY RUSH SHIPPING.
ALL INTERNATIONAL ORDERS WILL BE SHIPPED VIA DHL EXPRESS.
*SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR THE 2-3 DAY ORDER PROCESSING WINDOW.
INTERNATIONAL SHIPPING
AMIRI OFFERS WORLDWIDE SHIPPING. PLEASE SELECT YOUR COUNTRY ON OUR HOMEPAGE TO SHOP IN YOUR PREFERRED CURRENCY.
DELIVERY DUTIES AND FEES ARE DEPENDENT ON SHIPPING LOCATION. REACH OUT TO [email protected] WITH ANY QUESTIONS ABOUT INTERNATIONAL SHIPPING ABILITIES.
PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS AND OR PROCEED TO OUR CHECKOUT PAGE FOR CALCULATION.
LOST PACKAGES
PLEASE NOTE THAT ONCE PROOF OF DELIVERY IS ATTACHED TO A TRACKING NUMBER, AMIRI IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN ITEMS. ALL RISKS ARE ASSUMED BY THE COURIER.
IF YOU HAVE ANY ADDITIONAL QUESTIONS OR REQUIRE FURTHER ASSISTANCE, PLEASE CONTACT [email protected].
Returns & Exchanges
RETURNS: USA CUSTOMERS
AMIRI OFFERS COMPLIMENTARY DOMESTIC RETURN SHIPPING. TO INITIATE A RETURN, PLEASE VISIT HERE.
AMIRI CURRENTLY ALLOWS RETURNS AND EXCHANGES WITHIN 10 DAYS OF THE ORDER DELIVERY DATE. RETURNED ITEMS MUST BE IN THEIR ORIGINAL, UNWORN, SELLABLE CONDITION, WITH TAGS ATTACHED AND ACCOMPANIED BY THE ORIGINAL RECEIPT. ANY ITEMS THAT DO NOT MEET THESE REQUIREMENTS WILL BE SENT BACK TO THE CUSTOMER WITHOUT REFUND OR EXCHANGE.
EXCHANGES CAN BE MADE FOR A DIFFERENT SIZE OR COLOR OF THE ORIGINAL STYLE ORDERED, DEPENDING ON PRODUCT AVAILABILITY. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT STYLE, PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER FOR THE PREFERRED STYLE. UP TO ONE EXCHANGE SHIPMENT WILL BE PAID BY AMIRI.
RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. THIS PERIOD MAY BE LONGER DURING PEAK PERIODS. A FULL REFUND WILL BE ISSUED UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. REFUNDS ARE ISSUED ONLY TO THE ORIGINAL FORM OF PAYMENT. PLEASE ALLOW 5-10 BUSINESS DAYS FOLLOWING PROCESSING FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT. FOR CASH PURCHASES, REFUNDS WILL BE PROCESSED BY MAILED CHECK AND MAY TAKE UP TO 14 DAYS TO COMPLETE; PROCESSING TIME MAY OCCASIONALLY BE LONGER UNDER CERTAIN CIRCUMSTANCES.
IF AMIRI DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.
CUSTOMIZED, PERSONALIZED, OR ALTERED PRODUCTS, INTIMATES, FINAL SALE MERCHANDISE, AND ITEMS PURCHASED DURING MARKDOWNS OR CLEARANCE EVENTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.
RETURNS: INTERNATIONAL CUSTOMERS
AMIRI OFFERS COMPLIMENTARY INTERNATIONAL RETURNS. TO INITIATE A RETURN FOR AN INTERNATIONAL ORDER, PLEASE VISIT HERE.
INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR EXCHANGE. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT SIZE, PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER ON AMIRI.COM.
AMIRI CURRENTLY ALLOWS THE CUSTOMER TO INITIATE A RETURN WITHIN 10 DAYS OF THE ORDER DELIVERY DATE. RETURNED ITEMS MUST BE IN THEIR ORIGINAL, UNWORN, SELLABLE CONDITION, WITH TAGS ATTACHED AND ACCOMPANIED BY THE ORIGINAL RECEIPT. ANY ITEMS THAT DO NOT MEET THESE REQUIREMENTS WILL BE SENT BACK TO THE CUSTOMER WITHOUT REFUND OR EXCHANGE.
RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. A FULL REFUND WILL BE ISSUED UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. REFUNDS ARE ISSUED ONLY TO THE ORIGINAL FORM OF PAYMENT. PLEASE ALLOW 5-10 BUSINESS DAYS FOLLOWING PROCESSING FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT. FOR CASH PURCHASES, REFUNDS WILL BE PROCESSED BY MAILED CHECK AND MAY TAKE UP TO 14 DAYS TO COMPLETE; PROCESSING TIME MAY OCCASIONALLY BE LONGER UNDER CERTAIN CIRCUMSTANCES.
ALL INTERNATIONAL CUSTOMERS ARE ELIGIBLE FOR A FULL REFUND OF DUTIES & TAXES ON RETURNS.
CUSTOMIZED, PERSONALIZED, OR ALTERED PRODUCTS, INTIMATES, FINAL SALE MERCHANDISE, AND ITEMS PURCHASED DURING MARKDOWNS OR CLEARANCE EVENTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.
FINAL SALE POLICY
ALL PRODUCTS MARKED “FINAL SALE” ARE EXCLUDED FROM RETURNS AND EXCHANGES. CUSTOMIZED, PERSONALIZED, OR ALTERED PRODUCTS, INTIMATES, FINAL SALE MERCHANDISE, AND ITEMS PURCHASED DURING MARKDOWNS OR CLEARANCE EVENTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. AMIRI RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE MARKDOWNS AT ANY TIME WITHOUT NOTICE.
Gifting
E-GIFT CARDS
AMIRI E-GIFT CARDS ARE AVAILABLE EXCLUSIVELY FOR PURCHASE AND USE ON AMIRI.COM IN THE UNITED STATES. GIFT CARDS ARE ISSUED IN U.S. DOLLARS (USD) AND CAN BE USED EXCLUSIVELY ON AMIRI.COM TO PURCHASE OUR FULL RANGE OF PRODUCTS FROM READY-TO-WEAR, FOOTWEAR, ACCESSORIES, AND MORE. GIFT CARDS CANNOT BE USED TO PURCHASE GIFT CARDS. ALL GIFT CARD PURCHASES ARE FINAL SALE AND ARE NOT ELIGIBLE FOR REFUND, RETURN, OR EXCHANGE.
COMPLIMENTARY GIFTS (GWP)
GIFT WITH PURCHASE OFFERS ARE VALID WHILE SUPPLIES LAST. OFFERS ARE NOT VALID ON PREVIOUSLY PURCHASED MERCHANDISE. AMIRI RESERVES THE RIGHT TO EXTEND, MODIFY OR DISCONTINUE OFFERS AT ANY TIME WITHOUT NOTICE.
Order Processing & Payments
ORDER PROCESSING
PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS.
AMIRI DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS. ALL ORDERS SHIP FROM GEORGIA, UNITED STATES.
YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM EMAIL FOLDER.
DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN THIS CASE, A REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD OR BY CHECK MAILED TO THE ADDRESS LISTED FOR THE ORDER FOR THE AMOUNT INITIALLY PAID. FOR REFUNDS ISSUED TO THE ORIGINAL PAYMENT METHOD, PLEASE ALLOW 5-10 BUSINESS DAYS FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT. FOR REFUNDS ISSUED BY CHECK, PLEASE ALLOW 10 BUSINESS DAYS FOR THE REFUND TO ARRIVE.
ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND CAN BE CANCELLED BY AMIRI AT ANY TIME.
ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ENCLOSED.
ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.
AMIRI IS UNABLE TO SHIP TO P.O. BOX, APO, OR FPO ADDRESSES. ALL ORDERS WITH A P.O. BOX, APO, OR FPO ADDRESS WILL BE CANCELLED.
PAYMENT
AMIRI.COM ACCEPTS ALL MAJOR BANKING INSTITUTION CARDS AND ALSO OFFERS PAY-OVER-TIME OPTIONS AS WELL AS PAYPAL. WE RESERVE THE RIGHT TO REMOVE PAYMENT OPTIONS AT ANY TIME. FOR THE MOST UP TO DATE INFORMATION, PLEASE REFER TO THE PAYMENT OPTIONS AVAILABLE IN YOUR REGION AT CHECKOUT.
PRE-ORDER POLICY
ITEMS THAT ARE MARKED AS "PRE-ORDER" AT CHECK-OUT ARE EXPECTED TO SHIP UPON ARRIVAL TO OUR FACILITY. ALL CUSTOMERS ARE CHARGED AT CHECKOUT FOR PRE-ORDER ITEMS TO THE PAYMENT METHOD PROVIDED. ONCE YOUR ORDER HAS BEEN PLACED, WE ARE UNABLE TO CANCEL OR MODIFY.
Product & Care Services
SIZING INFORMATION
WE RECOMMEND REVIEWING THE SIZE CHARTS AND PRODUCT DESCRIPTIONS AVAILABLE ON EACH PRODUCT PAGE TO OBTAIN THE MOST ACCURATE SIZE AND FIT INFORMATION. WE ASK THAT YOU TAKE STYLES INTO CONSIDERATION AND, DEPENDING ON YOUR PREFERRED FIT, YOU MAY CONSIDER SIZING UP OR DOWN FOR A MORE TAILORED OR RELAXED SILHOUETTE.
REPAIRS
AMIRI PROVIDES AFTER SALES SERVICES AND REPAIRS FOR PRODUCTS PURCHASED FROM AMIRI.COM ON A CASE BY CASE BASIS. CERTAIN STYLES MAY NOT BE REPAIRABLE AND REPAIRS ARE SUBJECT TO REPAIR FEES. CONTACT US AT [email protected] FOR MORE INFORMATION ABOUT REPAIRS AND OUR REPAIRS PROCESS.
AUTHENTICATION REQUESTS
WE CAN ONLY VERIFY PRODUCTS PURCHASED DIRECTLY FROM AMIRI OR THROUGH ONE OF OUR AUTHORIZED STOCKIST PARTNERS. IF YOU PURCHASED FROM AMIRI OR AN AUTHORIZED RETAILER, PLEASE PROVIDE A COPY OF YOUR INVOICE ALONG WITH CLEAR PHOTOS OF THE ITEM TO [email protected]. ONCE RECEIVED, OUR TEAM WILL REVIEW THE DETAILS AND ASSIST YOU FURTHER. IF YOU PURCHASED FROM A NON-AUTHORIZED MERCHANT, WE ARE UNABLE TO AUTHENTICATE ITEMS PURCHASED OUTSIDE OF OUR OFFICIAL CHANNELS. IN THIS CASE, WE RECOMMEND CONTACTING THE SELLER DIRECTLY FOR SUPPORT REGARDING AUTHENTICITY.
CARE INSTRUCTIONS
YOU CAN FIND ALL THE CARE RECOMMENDATIONS ON EACH PRODUCT PAGE. ADDITIONALLY, THERE IS A CARE LABEL TAG ON EACH GARMENT LISTING CARE INSTRUCTIONS. IF YOU HAVE SPECIFIC QUESTIONS ON HOW TO MAINTAIN YOUR AMIRI ITEM, PLEASE REACH OUT TO [email protected].